If something you bought from Fly4000 Electric Ltd. is not right, we will take it back. You have 30 days, and we pay the return postage.
You may return anything you bought from our shop within 30 days of the day it was delivered. You do not need to give us a reason.
We pay the cost of sending it back. Contact us and we will email you a prepaid return label. Do not pay for postage yourself — ask us for the label first.
For safety reasons we cannot accept back any product that has been installed, wired in, or modified. Electrical products that have been connected cannot be resold. If you are not sure a product suits your job, text us before you install it and we will tell you.
Once the item reaches us we check it and refund you within 5 to 10 business days. The money goes back to the same card or account you paid with — we cannot send it anywhere else. Your bank may take a few more days to show it.
Refunds include the GST/HST you paid.
If an item arrives damaged, faulty, or is not what you ordered, tell us within 7 days. We will replace it or refund you in full, whichever you prefer, and you pay nothing either way. Send a photo if you can — it speeds things up.
This is in addition to your rights under the Business Practices and Consumer Protection Act of British Columbia and the manufacturer's own warranty. Nothing on this page takes away those rights.
If you change your mind before your order leaves us, text or email us and we will cancel it and refund you in full straight away.
The quickest way to swap an item is to return the first one for a refund and place a new order. If you would rather we handle it as a straight exchange, just ask — we will sort it out.
Text 778-953-4000 or email flyingelectric4000@gmail.com, Monday to Friday 9:00am to 5:00pm Pacific.
Fly4000 Electric Ltd. is a company incorporated in British Columbia, Canada under incorporation number BC1274204 on 10 November 2020, and may be verified on the BC Registry. GST/HST registration 701412132RT0001. #13-12070 76 Avenue, Surrey, BC V3W 5Z2, Canada. Last updated 13 September 2026.
